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GENERAL TERMS AND CONDITIONS
The web site www.bitestudios.com and its sub-domains as well as the online shop found on this web site (the “Online Shop”) are run by BITE Studios AB, a legal entity incorporated in Sweden with company registration number 559028-2041, Box 318, SE-116 74 Stockholm (below referred to as ”BITE Studios” or “BITE”). With the denominations ”we”, ”our”, and “us” are meant BITE Studios.
If you are below 18 years of age you need permission from your legal guardian to place an order in the Online Shop. By using the Online Shop and/or placing an order, you accept these general terms and conditions (the ”General Terms and Conditions”).
BITE Studios reserves the right to – from time to time - amend these General Terms and Conditions. Any changes that BITE Studios makes will enter into force no earlier than thirty (30) days after the revised General Terms and Conditions have been made available in the Online Shop.
CONTACT DETAILS
Name: BITE Studios AB
Company organization No.: 559028-2041
Postal address: Box 318, SE-116 74 Stockholm, Sweden
Street address: Box 318, SE-116 74 Stockholm, Sweden
Return address: BITE Studios c/o Korallen AB Ålandsgatan 10 50441 Borås Sweden
E-mail address info@bitestudios.com
Telephone No.: +46 (0) 10 222 1000
ORDERING AND ACCEPTANCE OF PURCHASES
Before you submit your order, you will be given the opportunity to review your selection, check the total price of your order and correct any input errors. BITE Studios does not guarantee that all items included in the Online Shop are in stock at the time of your ordering meaning that items in your shopping basket are not reserved and therefore may no longer be available once you place your order. In the event that an item is unavailable, we will contact you as soon as possible by e-mail to the e-mail address that you have provided to us at the time of your placing of the order.
After submitting your order in the Online Shop, we will send you an order confirmation & summary to the e-mail address that you have provided to us at the time of your placing of the order. The order confirmation contains your order number, details of the item that you have ordered and delivery particulars. Once the order has been shipped you will receive shipping information with tracking details from our courier UPS via SMS.
Make sure to submit the correct billing and shipping address to avoid delivery delays. We do not accept delivery to post office boxes, army post office addresses or to any similar addresses.
We reserve the right to – in our total discretion – not accept your order.
PRICES
General information
We reserve the right to change the prices of the items sold in the Online Shop at any time and without any notice. Change in price will of course not apply for items already purchased by you. BITE Studios reserves the right to cancel any order prior to dispatch should we find that the price is incorrect. In such a case we will notify you by e-mail to the e-mail address that you have provided to us at the time of your placing of the order. If we are unable to contact you, your order will be automatically cancelled. If you have been charged the wrong amount in the Online Shop, BITE Studios will give you the option of placing a new order with the correct price or canceling your order.
Periodic sales and/or campaign offers are valid - unless otherwise stated - as long as the items are available in stock and/or until the end date of the periodic sale and/or the campaign offer is reached under the terms specified in each offer/campaign. We are unable to offer price adjustments/price matching.
PAYMENT
We accept all major credit and debit cards (VISA, Mastercard, American Express, Maestro and JBC) as well as payment through PayPal (www.paypal.com).
Credit and debit cards
You will be able to enter your payment details at the time of your placing of your order using a valid credit or debit card (VISA, Mastercard, American Express, Maestro and JBC). The applicable amount will immediately be debited on your card.
The transaction is processed by Stripe, https://www.stripe.com, in order to ensure fast and secure payments. BITE Studios does not save your card details. All information is encrypted using client-side encryption and sent to Stripe via secure servers.
BITE Studios reserves the right to check the validity of the credit or debit card, its credit status in relation to the order value and whether the address data that you have provided correlates with the address data of the credit or debit card. BITE Studios may refuse orders depending on the result of these controls. In light of the above, it is advisable to make sure that you have sufficient funds on your credit or debit card before you place your order. Credit card companies may block foreign online purchases for security reasons why you need to contact your credit card company and ask them to remove such blocks if applicable.
PayPal account
BITE Studios reserves the right to check the validity of the PayPal account that you use for payment. BITE Studios also reserves the right to check that there are enough funds to cover your purchase and validate the billing address details that you have entered. For PayPal, the applicable amount will be debited immediately in connection with your placement of your order. In the event we are not able to confirm your order we will refund the PayPal account used for placing the order.
DELIVERY
BITE Studios’ aim is to always deliver your purchased items as quickly as possible. If the items that you have ordered are available in stock, the delivery time is normally 2-5 business days from the time that you receive a confirmation of your purchase from us. The delivery time is calculated from the time you receive the confirmation of the purchase until the purchased item is available for you to pick-up at your nearest service point or home address.
If the item that you have purchased is not available in stock or delays are caused due to other circumstances, delivery times may be longer. Delivery time might be longer during periods of sales and public holidays. BITE Studios is not responsible for any delays caused by customs clearance processes. Even though BITE Studios aims to deliver the items that you have purchased within the communicated time frame, delivery may take longer.
Packages are sent with UPS. UPS usually delivers between 8:00 -18:00 (working hours) on business days.
BITE Studios insures each package during the time it is in transit until it is delivered to you. If your package is lost you need to contact us as soon as possible so that we can initiate an investigation with our delivery service partner. The investigation takes up to ten (10) business days and we will be in contact via e-mail once the investigation is finished.
UNCLAIMED PARCELS
If you do not pick up your purchased item at the applicable service point, BITE Studios will charge you for the actual costs for freight charges and return freight charges.
CANCELLATIONS
You have the right to cancel your purchase within fourteen (14) days from the date of receipt of the item or from the day you received the last item in an order of several items in your possession. You can exercise your right to cancel your purchase immediately after your purchase and do not need to wait until you have received the purchased item. You can invoke your cancelation right by sending an e-mail to us to customercare@bitestudios.com in which you state that you would like to invoke your cancelation right.
To cancel your purchase please contact us at customercare@bitestudios.com to receive a pre-paid return label. Please be informed that you need to return the items no later than within twenty-eight (28) days from the time of purchase. BITE Studios kindly asks you to return your purchased item in its original packaging even if this is not a requirement in order for you to be able to return the item.
Please return your item to:
BITE Studios AB c/o Korallen AB
Ålandsgatan 10, Port 1-4
50441 Borås
Sweden
BITE Studios will refund what you have paid, including the freight and delivery charges. The refund will be made as soon as possible after BITE Studios has received the item that you would like to return. Refunds will be made to the credit or debit card or the PayPal account used for placing the order. If you want a refund for your duties and/or taxes for refunds outside the European Union, you´ll need to contact your local UPS Access Point or UPS Customer Service. BITE Studios recommends that you always save the receipt until the return of your item has been completed.
Your right to cancel your purchase as described above does not apply for sealed packages with e.g. underwear or swimwear for which the seal has been broken by you.
If your handling of the item that you are returning has resulted in a decreased value of the item due to wear or handling to an extent beyond what is reasonable in order for you to try out/test the item, BITE Studios will make a deduction of the refund corresponding to the amount of the loss of value of the item.
EXCHANGES
You can exchange items into different sizes and colors provided that the item that you would like to exchange for has the same price as the item you´re returning. All exchanges are based on stock availability and are shipped to you free of charge. If you want to exchange to an item that cost more than the item that you would like to exchange, we refer to your cancelation right above.
All exchange orders to countries outside the European Union are sent with the marking "Warranty Replacement Order". This explains for your local customs authority that taxes and duties has already been paid for your original package, and that this is a replacement item. Should your local customs authority insist upon and issue taxes and duties again you will need to show proof that the exchange is an exchange and that taxes and duties are already paid, and that you have sent the original item back to us. Please make sure to have the tracking number for your return.
FAULTY ITEMS
In the event of a faulty item, please contact BITE Studios as soon as possible after you noticed that the item that you have purchased from the Online Shop is faulty, on telephone number +46 (0) 10 222 1000 or by e-mail customercare@bitestudios.com. Please note that you need to report the fault "within reasonable time" after you discovered it. If you notify BITE Studios within two (2) months from the date of your discovery of the fault, you have reported “within reasonable time”.
If you, after contacting BITE Studios, are asked to return the item you will receive a pre-paid return label.
When BITE Studios has received the in your view faulty item, BITE Studios will decide on whether or not the item is faulty. In the event of the item being faulty, BITE Studios will, as soon as possible and no later than thirty (30) days from the date of BITE Studios’ receipt of the item, either repair the item, send you a new faultless item or give you a refund of what you have paid.
CONTENT AND COLORS ETC.
Although BITE Studios strives to display the correct texts, images and pricing in the Online Shop, errors may occur. We can furthermore not guarantee that colors in the Online Shop will be true to life, this depends partly on the color settings of your computer and the settings of your monitor.
TECHNICAL REQUIREMENTS
In order to be able to use and place an order in the Online Shop by making use of your device, there could be certain technical requirements. You may, for example, need to install certain software, such as a regular web browser. If your device does not meet the technical requirements, you will, via pop-up boxes or similar, get information about what software or the like that you will need to install in order to use and to place an order in the Online Shop.
AVAILABILITY
BITE Studios’ aim is that the Online Shop shall work satisfactory at all times. However, the Online Shop is provided as it is and with the quality it has.
INVALIDITY
Should any provision of these General Terms and Conditions or part thereof be void or invalid, the other provisions of these General Terms and Conditions shall remain in force and the provision may be amended to the extent such invalidity materially affects the rights or obligations of you or BITE Studios under these General Terms and Conditions.
FORCE MAJEURE
In case of force majeure (e.g. war, civil war, revolution, riot, governmental measures, strike, lockout, blockage, failure of electricity, telephone or internet service, natural disasters or similar events) the contract between you and BITE Studios can be partially or fully terminated by BITE Studios.
GOVERNING LAW
These General Terms and Conditions are governed by Swedish law, without regard to its conflict of law provisions. Contact our Customer Care Support if you are dissatisfied with the items that you have purchased from the Online Shop. If you cannot come to a solution with our sales support that you are pleased with, you can turn to your local Board for Consumer Disputes (in Sweden, The Sweden National Board for Consumer Disputes, address:
The National Board for Consumer Disputes, P.O. Box 174, SE-101 23 Stockholm, Sweden) or to the European Commission's online dispute resolution platform:
http://ec.europa.eu/odr.
We do not undertake to participate in alternative dispute resolution procedures, but will take a final position on this matter when applicable.